Returns Eligibility

We currently accept returns for products that are:

• Defective
• Damaged on arrival
• Incorrect items received
• Faulty due to a manufacturing issue

To qualify for a return:

• The item must be returned within 7 days of delivery.
• The item must be unused and in its original condition.
• The item should include original packaging, tags, and proof of purchase.

Non-Returnable Items

We do not accept returns or exchanges for:

• Incorrect size selection by the customer
• Change of mind purchases
• Items that have been worn, washed, altered, or damaged after delivery
• Sale, clearance, or promotional items (unless defective)

Please carefully review sizing information before placing your order.

Refunds

If your return is approved, you may choose:

• A full refund of the original purchase price; or
• An exchange for another available product of equal value.

Refunds will be processed using the original payment method where possible.

Please allow 5 to 10 business days for refunds to reflect, depending on your bank or payment provider.

Exchanges

If you would prefer an exchange:

• We will replace the defective item with the same product where stock is available.
• If the original product is unavailable, you may choose another product of equal value.
• If the replacement item has a higher value, the customer will be required to pay the difference.

Return Shipping

If the return is due to a defective or incorrect item supplied by Zahari Christian Apparel:

• Zahari will cover the reasonable return shipping costs.

If the item is found not to be defective after inspection:

• The customer may be responsible for the shipping costs.

How to Request a Return

To request a return, please email us with:

• Your order number
• Your full name
• A description of the issue
• Clear photos of the defective or incorrect item

Please send return requests to: zahari.apparel@gmail.com

Our team will review your request and respond within 2 to 3 business days.

Inspection of Returned Items

All returned products will be inspected upon receipt before a refund or exchange is approved.

Zahari Christian Apparel reserves the right to decline a return if:

• The product shows signs of use or damage caused after delivery
• The return request falls outside the allowed return period
• The product is not defective upon inspection

Consumer Rights

Nothing in this policy limits your rights under the Consumer Protection Act of South Africa.